Data Security and Privacy

At Raindrop, protecting our customers’ data is our top priority. We have implemented a comprehensive set of measures to safeguard sensitive information and maintain the highest standard of security and compliance.

Compliance

Raindrop is SOC 2 Type II Compliant, demonstrating our commitment to meeting rigorous security, availability, and confidentiality standards.

Encryption

  • Encryption at rest: Our event data is stored in Amazon Web Services (AWS), on dedicated infrastructure. This ensures that even if unauthorized parties access data, they cannot decrypt it without the required keys. Customer data is never stored on any medium that is not encrypted at rest.
  • Encryption in transit: To safeguard information while it is being transmitted, our systems and data storage communicate via secure channels using encryption mechanisms like SSL/TLS.

Privacy Assurance

We take customer privacy very seriously. For customers on our Enterprise plans, data is never used for training non-customer specific models.

Contact Us

If you have any questions or concerns please reach out at support@raindrop.ai.

List of Authorized Subprocessors

Company

Description

Country (where subprocessing takes place)

OpenAI, LLC

Artificial Intelligence

United States

Anthropic PBC

Artificial Intelligence

United States

Google

Artificial Intelligence

United States

Supabase Inc

Database

United States

Tinybird Inc.

Database

United States

Vercel Inc.

Hosting

United States

AWS

infrastructure

United States

New Relic

Observability

United States

Sentry

Observability

United States

Posthog

Product Analytics

United States