Real-Time Fixes, Real-World Trust: How Howie Uses Raindrop to Eliminate User Frustration
"When we got the first user frustration slack message, I immediately forwarded it to the whole team. I told them everyone needs to be in this channel and subscribe to push notifications for it. Howie operates in a high‑stakes environment—our users' meetings and correspondence are mission‑critical to their work—so it's essential to know when our users are hitting issues with the agent."Austin PetersmithCEO, Howie
Howie's team prioritizes customer input by reviewing every Raindrop User Frustration alert and implementing immediate fixes.
Howie is an email-based scheduling agent that writes emails, handles follow-ups, and manages calendars. Accuracy and trust are critical for Howie as the agent directly interacts with external parties on behalf of Howie's customers. Early on, the founding team was in direct contact with every customer. As Howie's user base rapidly scaled, it became more challenging and more critical to identify and quantify user issues quickly. The team needed a reliable way to understand issues in real-time and measure the effectiveness of their fixes.
Before implementing Raindrop, Howie's team was overwhelmed with noise. As Austin described, "The emails started coming in multiple times per second, and I didn't even know who the customers were, let alone what was happening."
The Solution
After integrating Raindrop, the Howie team was able to create a flywheel to improve their agent. To achieve their high level of accuracy, they have a waterfall of AI models working on each task, secondary models to review outputs, and when necessary, cases escalate to human review for final validation.
Raindrop has become a critical part of Howie's pipeline. Howie's team sends every Raindrop issue alert into an audit queue where they determine what went wrong and why, and then ship targeted improvements.
Impact
28% Reduction in Churn
By using Raindrop's real-time alerts to identify and fix user frustration issues immediately, Howie reduced customer churn by 28%.
Real-Time Issue Detection
Every Raindrop issue alert goes into an audit queue where the team determines what went wrong, why, and ships targeted improvements—creating a continuous improvement flywheel.
"Understanding where our users run into issues with Howie was instantly useful to us. We talked about building in-house, but we quickly realized that to do it right would just be so difficult. Raindrop is just simple and reliable and that's what makes it so useful."
Austin PetersmithCEO, Howie
With Raindrop's real-time alerts, Howie reinforces its core values: prioritizing accuracy and continuous user feedback.